Houda El Mansouri

Experienced Quality Assurance professional in the real estate industry, bringing over 10 years of expertise in customer service and operational excellence. Skilled in monitoring and improving lead management processes, auditing agent performance, and ensuring compliance with company standards and regulatory requirements. With a strong foundation in client relations, communication, and service delivery, I bridge the gap between quality control and customer satisfaction. Known for a keen eye for detail, a proactive approach to issue resolution, and a commitment to continuous improvement, I work closely with agents and management to uphold performance standards and deliver exceptional client experiences.